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Your condom is our priority

We're committed to providing the data y'all need to feel confident nigh enjoying your travel experience with us. We desire to permit you know about our cleaning and sanitation practices, and we also desire to share some recommendations for you to follow earlier and during your trip.

What can you expect during your next flight?

Nosotros have implemented the necessary measures to ensure your well-being. These measures may alter as governments beyond the region go on in response to the evolving health crisis.

Flights connecting through Panama

Flights parting from Panama

Flights to Panama

Boarding at your departure airport

Other measures may be taken in accordance with the guidelines issued past the departure airport and the health authorities in each country. Select an airdrome to encounter the guidelines.*

Airdrome

*You volition be referred to the official website of your selected drome. All information on each aerodrome's website is provided solely by that drome, non past Copa Airlines. Some airports may not exist listed because they do not have a digital platform.

Check measures

Connecting and boarding in Panama City

At the aerodrome

*Measures implemented by Tocumen International Airport personnel.

During boarding

On lath

• All of our aircraft are equipped with loftier-efficiency filters (HEPA), which purify upwards to 99.97% of virus and bacteria particles. In addition, its cabin air recirculation organisation renews the air every 2-3 minutes and its vertical displacement prevents information technology from existence shared with passengers on the sides and in front.
• You must be wearing a face mask to enter the airport, and is required to keep information technology on at all times while at the airport.*
• Our shipping will exist thoroughly disinfected using hospital-class products approved past Boeing. Nosotros will also be implementing enhanced cabin cleaning procedures, specially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and amusement centers.
• Nosotros will likewise be implementing enhanced cabin cleaning procedures, especially for windows, tray tables, armrests, seatbelt buckles, overhead bin handles, and entertainment centers.
• In-flying magazines will be removed.
• Blankets will but be available in Business Class on flights of six hours or longer, with spare blankets in the main cabin for special needs. Blankets will exist in sealed, disinfected packaging.
• Movement in the aisles will be minimized during the flight.
• We volition ensure that lavatories are well-stocked with soap and paper towels to encourage frequent hand-washing. Lavatories will be cleaned and disinfected every one.v hours on all flights. Crew members will utilize the lavatory at the front of the cabin.

When disembarking

The disembarking process will vary depending on the arrival airport.

See the measures in place at your destination airport.*

Airport

*You will be referred to the official website of your selected airport. All information on each airport's website is provided solely by that airport, non past Copa Airlines. Some airports may not be listed because they practice not take a digital platform.

Bank check measures

Preparing for your flying

Below, you'll find the health measures recommended us and by the health regime so y'all can feel confident while enjoying your trip.

At Copa Airlines we recommend

1. 

   Check the travel requirements of the country of origin and destination.

   Some countries take established COVID-xix related entry requirements and restrictions, check the COVID-xix travel requirements for your destination.

2. 

   Do Web Cheque-In and download your mobile boarding pass.

   The use of mobile boarding pass is allowed in most cities where nosotros operate and you can go straight to immigration area, if you lot are not travelling with checked luggage.

3. 

   Remember to bring your face mask.

   The use of a mask is mandatory at various airports, at Copa Clubs and for the entire elapsing of all our flights. Take into account that it is advisable to change it every 3-4 hours. Masks with escape valves are non allowed.

4. 

   Bring hand sanitizer with y'all.

   The use of hand sanitizer is necessary if you lot do not take immediate access to hand washing. Recollect the restrictions of liquids that you lot can bring in your carry-on bag.

5. 

   Brand sure you comply with the permitted measurements and weight of your comport-on baggage.

   You may bring one carry-on handbag and one personal particular with you lot. We ask you to pack your carry-on bag calorie-free enough and then that you lot can lift information technology up and store it in the overhead bin without assistance.

6. 

   Arrive at the airport at least three hours before your flying departure fourth dimension.

   Well-nigh airports have more controls, so it may have longer than usual.

7. 

   In some airports, just ticketed passengers will be allowed to enter

   If y'all require special assistance, you may enter with a companion.

8. 

   You are welcomed to bring nutrient on board our flights for your personal consumption.

   Nosotros have simplified our onboard food and drinkable service to minimize concrete interactions.

9. 

   Once onboard, you will not exist allowed to modify seats.

   In the effect that a rider shows symptoms of COVID-19, the health authorities can trace contacts past seat number. Assistance us keep everyone safety by staying in the seat assigned in your boarding pass

10. 

    Upon inflow at your destination, stay in your seat and wait your turn to get off the aircraft.

    We volition disembark from front to dorsum to reduce contact between passengers.

Recommendations from the health government

• Wash your hands frequently for at least 20 seconds with lather and h2o (especially after using the bathroom, before eating, and after blowing your olfactory organ, coughing, or sneezing).
• Avoid touching your eyes, olfactory organ, and oral cavity.
• Cover your cough or sneeze with your inner elbow or a tissue, and dispose of the tissue after using information technology.
• If you accept symptoms, such as a dry coughing, fever, and/or sore throat, and y'all don't feel fit to travel, see your doctor earlier deciding whether to keep or change your travel date.

For more than recommendations from national and international health regime, delight visit:

World Health Organization (WHO) Centers for Disease Command and Prevention (CDC)

Flexibility for your travel plans

Retrieve, we've made our change policy more flexible, so that you can choose the most suitable choice for your travel plans.

To be eligible for these options, you must meet the following criteria:

• Tickets purchased until Jan tertiary, 2022.
• Original travel dates from February i, 2022 to March 31, 2022
• Your new itinerary must be completed on or before June xxx, 2022.
• Applies simply to Copa Airlines tickets, including regular tickets and award tickets.
• Refunds are field of study to fare rules atmospheric condition.
• Changes must exist made prior to original flying travel date. If you no bear witness to your original flying, all charges and fees applicative to the itinerary change will be practical.

I desire to modify my flight engagement

We permit you to modify the flight or date of your trip without the alter fee, but fare difference may use.

I want to change my route

We permit yous to modify the origin or destination at the same county or region without the change fee, simply fare departure may utilise.

I want to cancel my reservation and rebook afterward

To go along the value of the ticket, travel must be booked within one year of the original date of buy. Ticket value for tickets purchased on or earlier June 30, 2022 can just be used for travel through June xxx, 2022.

To rebook travel, you must contact one of our contact centers or visit a ticketing role or your travel agency.

Where are nosotros flying, and what do you need to know?

To notice out which destinations nosotros are flight to, please visit our destination guide.

Before traveling, remember to check the COVID-19 requirements too as other clearing and health requirements of your destination, such every bit: passport, visas, tourist cards, yellowish fever vaccination and whatever boosted documents.

Aquí podrás conocer el estado de operación de cada destino:

La página de "información COVID-19" corresponde a la autoridad gubernamental o sanitaria de la ciudad/país. Su contenido puede estar disponible solamente en el idioma del destino, o con traducciones limitadas.

ConnectMiles

Learn well-nigh the steps we're taking to back up members of our ConnectMiles loyalty programme in response to COVID-19.

Updates to the plan

We have adjusted the PreferProgram qualification requirements for this year 2021, besides as other changes to the program.

Learn more than here

News Releases

Our latest news and press releases issued during the electric current situation are available here.

Copa Airlines informs about its flights to Argentina

March 22, 2020

See more than

Message from our CEO, Pedro Heilbron

March 17, 2020

See more

View all communications

Our Social Commitment

Copa Airlines remains staunchly committed to those who have been near affected past the COVID-nineteen pandemic. Through donations and humanitarian flights, nosotros continue to support the health and well-being of our passengers and the communities nosotros serve.

Donations

We're joining forces with Panama'southward leaders and not-profits in the fight against the coronavirus.

See more

Humanitarian flights

After securing authorization from governments across the region, Copa has flown more 105 humanitarian flights, helping thousands of passengers return home.

Come across more

FAQs

Practise you have a question about i of the topics covered on this page? Answers to the almost oft asked questions by our passengers and customers are available here.

Help Center

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Source: https://www.copaair.com/en/web/gs/coronavirus-updates